Transaction Management - FAQ's

TABLE OF CONTENTS

• How to initiate transactions?
• I have accidentally added the wrong spending limit.
• I want to change my set transaction limit.
• Where can I see the transaction hash?
• My balance on blockchain and Liminal platform is not a match for ETH or other VA.
• The transaction still shows receive but it is not added in my wallet.
• When can I expect the cryptocurrency balance?

• How to initiate transactions?

Follow these steps to create a transaction:

• Access the Platform:

  • Log in to the custody platform.

  • Navigate to the Vaults UI.

• Initiate Transaction:

  • Click the "Send" button, either from the home page or within a specific wallet on the Wallet page.

• Whitelisting an Address (if needed).

  • To send to a new address, first whitelist it.

  • Access the "Settings" menu from the dashboard or sidebar.

  • In "Settings", find the "Policy Rules" section and click “Add” to start the Whitelist Address process.

• Transaction Details:

  • Select an existing wallet.

  • Choose the target address in the "To" field. Note: You can only send it to a whitelisted address.

  • Pick the desired digital asset from the wallet's available options.

  • Enter the transaction amount and, if needed, add notes or memos.

    • After Pop-up:

    • Select VASP & Continue: Choose the VASP and proceed.

    • Originator PII: Enter the originator's PII, then continue.

    • Beneficiary Details: Fill in beneficiary information, then click "Save & Continue"

• Sign & Verify:

  • Click "Sign" to proceed.

  • Follow the 2FA verification process.

• Quorum Approval & Signer Confirmation:

  • After obtaining quorum approval, the initiator needs to complete the liveliness check which is shown in the below step.

• Transaction Completion:

  • Once approved by the signer, the transaction is executed.

  • Users can view transaction details and status in the "History" section.

•  I have accidentally added the wrong spending limit.

If you've accidentally set the wrong spending limit, the Custody team can cross-check the policy in the admin panel to verify and correct the spending limit accordingly. Please reach out to the Custody team and inform them of the mistake you made in setting the spending limit. They should be able to assist you in rectifying the error by adjusting the limit to the correct value.

• I want to change my set transaction limit.

To change your set transaction limit, you can request assistance from the Custody team. They can cross-check the policy in the admin panel and make adjustments to your transaction limit accordingly. Please reach out to the Custody team and inform them of your request to change the transaction limit. They should be able to guide you through the process and update the limit as needed.

• Where can I see the transaction hash?

You can find the transaction hash in the transaction details of your wallet or on the history page.

• My balance on blockchain and Liminal platform is not a match for ETH or other VA.

If your balance on the blockchain and the Liminal platform is not matching for Ethereum (ETH), here are some steps you can take to troubleshoot the issue:

• Verify Transaction History: Check the transaction history on both the blockchain explorer and the Liminal platform to ensure that all transactions are accounted for and accurately reflected.

• Check for Pending Transactions: Verify if any pending transactions on either platform may affect your balance. Sometimes transactions may be pending or stuck due to network congestion.

• Refresh or Sync Wallet: If using a wallet on the Liminal platform, try refreshing or syncing your wallet to ensure that it is up to date with the latest transaction data.

• Check for Network Issues: Verify if there are any network issues or delays that may be impacting the synchronization of data between the blockchain and the Liminal platform.

• Contact Support: If the discrepancy persists after taking the above steps, it may be necessary to contact customer support for further assistance. They can help investigate the issue and provide guidance on how to resolve it.

By following these steps, you can identify the cause of the balance mismatch and take appropriate action to reconcile the discrepancy.

• The transaction still shows receive but it is not added in my wallet.

If a transaction is still showing as received but has not been added to your wallet, consider the following steps:

• Patience for Network Processing: Transactions can sometimes take time to reflect in your wallet, especially during periods of high network congestion. Allow some time for the transaction to be processed and reflected in your wallet.
• Check Transaction Hash: Verify the transaction hash on a blockchain explorer to confirm whether it has been confirmed on the blockchain. This will help ensure that the transaction has been successfully broadcast and received by the network.
• Contact Support: If the transaction still does not appear in your wallet after a reasonable amount of time, or if you encounter any discrepancies, it may be necessary to contact customer support for further assistance. They can help investigate the issue and provide guidance on how to proceed.

• When can I expect the cryptocurrency balance?
  

The time it takes for cryptocurrency balances to reflect in your account can vary depending on several factors:

• Blockchain Confirmation Time: After a transaction is initiated, it needs to be confirmed by the network through a process called mining. The time it takes for transactions to be confirmed depends on factors like network congestion and the transaction fee paid. Typically, for most cryptocurrencies, a few confirmations are required before the balance is updated.
• Platform Processing Time: Once the transaction is confirmed on the blockchain, it needs to be processed and updated by the platform or exchange where you hold your account. This processing time can vary depending on the platform's infrastructure and policies.
• Network Congestion: During times of high network activity, such as during periods of heavy trading or network congestion, transaction processing times may be longer.
• Technical Issues: Occasionally, technical issues on either the blockchain network or the platform itself can cause delays in balance updates.

Given these factors, it's challenging to provide an exact timeframe for when you can expect your cryptocurrency balance to reflect accurately. However, in most cases, you should see your balance updated within a reasonable timeframe after the transaction is confirmed on the blockchain. If you're experiencing delays beyond what's typical, it's advisable to contact customer support for assistance.

If you have any questions or queries please reach out to us at support@lmnl.app